AM Team Command Center

Account Management · Operations Hub

AM Team Command Center

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Pending batches

SLA breached

Members impacted

—

Exposure at risk

or jump straight to

Endorsements module only for now · ages & SLA computed live at open

total batches

—

on track

—

at risk

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breached

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orgs impacted

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members impacted

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avg age (days)

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₹ in breached

—

est. net at risk

TAT health

on track ≤ d at risk ≤ d

on track

at risk

breached

pipeline by stage click a bar to filter

aging distribution how long batches have waited

provider breach rate click a row to filter

workload by owner top 10 · breached in red

top accounts by pending batches click any row to drill down

#	account	batches	members	breached	oldest age

batch-level detail

batch id	account	version	provider	plan	stage	created	age (d)	TAT	members	est. net (₹)	assigned	notes

total claims

cashless claims

in progress

paid / settled

rejected

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claimed ₹

—

paid ₹

avg TAT (days)

Open claims by stage (in progress only)

Status pipeline

Claim ID	Account	Benefit	Type	Reason	Claimed ₹	Paid ₹	Status	Hospital state	Submitted	TAT (d)

⚡ Demo module — 80 sample Zendesk tickets in the proposed structure. Plug in the real ZD export/API when the shape looks right.

total tickets

open

urgent / high

past due

waiting on customer

solved / closed

—

first response met

avg age (days)

Assignee load (open tickets)

Ticket categories

ZD ticket	Subject	Requester	Account	Priority	Status	Assignee	Channel	Created	Age	Resolve by	AM

total onboardings

active

complete

cancelled

breached

at risk

avg ageing, active (days)

accounts active

Where onboarding is stuck (active only)

Stage pipeline

top accounts by active onboardings click a row to filter

#	account	active	breached	oldest (d)

Account	AM	Stage	Ageing (d)	KYC received	Policy doc	Dashboard set up	Dashboard released	Placement initiated